{"id":3410,"date":"2026-01-06T14:50:37","date_gmt":"2026-01-06T12:50:37","guid":{"rendered":"https:\/\/ceranzza.ee\/refund_returns\/"},"modified":"2026-06-16T03:35:48","modified_gmt":"2026-06-16T00:35:48","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ceranzza.ee\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2 class=\"text-text-100 mt-3 -mb-1 text-&#091;1.375rem&#093; font-bold\">Order Cancellation and Return<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-&#091;1.7&#093;\"><strong>1. Wrong product<\/strong> If you have received the wrong product due to my error:<\/p>\n<ul class=\"&#091;li_&amp;&#093;:mb-0 &#091;li_&amp;&#093;:mt-1 &#091;li_&amp;&#093;:gap-1 &#091;&amp;:not(:last-child)_ul&#093;:pb-1 &#091;&amp;:not(:last-child)_ol&#093;:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Within Estonia: you may return the item, and I will send you the correct product at my expense.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Outside Estonia: I will send you the correct product, and the wrong item does not need to be returned.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-&#091;1.7&#093;\"><strong>2. Order cancellation<\/strong><\/p>\n<ul class=\"&#091;li_&amp;&#093;:mb-0 &#091;li_&amp;&#093;:mt-1 &#091;li_&amp;&#093;:gap-1 &#091;&amp;:not(:last-child)_ul&#093;:pb-1 &#091;&amp;:not(:last-child)_ol&#093;:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Custom-made products: the order can be canceled within 24 hours after purchase.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">In-stock products: the order can be canceled up until the moment the shipment is handed over to the postal service.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">After dispatch, the order can no longer be canceled \u2014 but see point 4 (right of withdrawal).<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-&#091;1.7&#093;\"><strong>3. Products damaged in transit<\/strong> I take full responsibility for the safe delivery of my works. If an item is damaged during transport, please contact me and I will make it right \u2014 I will remake the item, replace it, or refund the full amount, depending on the item.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-&#091;1.7&#093;\"><strong>4. Right of withdrawal<\/strong> As a consumer within the European Union, you have the right to withdraw from the purchase within 14 days of receiving the goods, without giving any reason. To do so, notify me of your wish via email before the 14 days have passed. After receiving the withdrawal notice, you have 14 days to return the goods; the returned item must be unused and in its original condition. The buyer bears the return shipping costs. I will refund the full amount within 14 days of receiving the withdrawal notice (I may wait for the refund until I have received the goods back). Exception: the right of withdrawal does not apply to products that are made according to your personal specifications (custom order or personalized work).<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-&#091;1.7&#093;\"><strong>5. Contact<\/strong> To request a return, replacement, or cancellation, please contact me at:<\/p>\n<p><a href=\"mailto:ceranzza@gmail.com\">ceranzza@gmail.com<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Order Cancellation and Return 1. Wrong product If you have received the wrong product due to my error: Within Estonia: you may return the item, and I will send you the correct product at my expense. Outside Estonia: I will send you the correct product, and the wrong item does not need to be returned....","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3410","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Ceranzza<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ceranzza.ee\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Ceranzza\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ceranzza.ee\/en\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Ceranzza\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-16T00:35:48+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ceranzza.ee\\\/en\\\/refund_returns\\\/\",\"url\":\"https:\\\/\\\/ceranzza.ee\\\/en\\\/refund_returns\\\/\",\"name\":\"Refund and Returns Policy - 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